Technical Support Specialist I

Location US-PA-Coraopolis
ID
2021-2014
Category
Information Technology
Type
Full Time

Overview

The Technical Support Specialist primary function is to provide technical support for production-based applications and network, supporting Mortgage Connect business and objectives.  The Technical Support Specialist troubleshoots when problems are encountered via root causes analysis, implements temporary workarounds as appropriate, and designs permanent solutions aimed at increasing application and network availability and usability. (On-Site Job)*

Responsibilities

  • Work as Front-Line Support Team member, to gather information, apply knowledge and experience to Ensure Efficient and Accurate Problem Trouble-Shooting and Solutions Development.Ability to effectively and efficiently troubleshoot technical problems.Ability to effectively and efficiently troubleshoot technical problems.
  • Ability to effectively and efficiently troubleshoot technical problems.
  • Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
  • Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations.
    • Install/Configure Software Applications and Hardware Solutions Provide
  • Communicate Effectively with End-User and IT Support Team to Resolve Assigned Tasks
  • Peripherals setup & support such as printers, scanners, etc.

Qualifications

  • 1+ years’ recent computer, server, and network troubleshooting experience.
  • Must be resourceful and able to take initiative in a dynamic environment.
  • Knowledge of computer and server hardware.
  • Ability and willingness to work in an environment providing 24x7x365 support.
  • Strong understanding of Windows operating systems and applications in a domain environment, including Windows 7, Windows 10 and Microsoft Office suites.
  • Experience with anti-virus technologies and troubleshooting
  • Experience with troubleshooting IT hardware, including workstations, monitors, printers, laptops, and mobile devices
  • Customer service skills
  • Strong written and oral communication skills
  • Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness and dependability
  • Ability to Work in Fast-Paced Environment and Meet Deadlines
  • Capability to Work both Independently and as part of a Team

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