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Become part of a rapidly growing team dedicated to building creative solutions for the Mortgage Servicing industry. We pride ourselves on providing an exceptional customer experience. We are passionate about our collaborative and cohesive team environment that is focused on a strategy to continuously develop and improve our processes and technology. We develop our teams to be caring and compassionate with a strong sense of urgency in an entrepreneurial environment! We look forward to you becoming a part of our team and family.
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A Technical Support Specialist, or an IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computer.
This position will oversee and maintain all computer hardware and our New Hire build process. They will assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. They will also have the ability to analyze existing systems and make proactive recommendations for improvements.